All items are carefully packaged and shipped within 24 hours. Our shipping rate reflects packaging and operations costs and the extra effort we make to ship your item out as quickly as possible - often the same day. Every customer receives a shipping confirmation and tracking number within 48 hours, usually much quicker. You can expect your shipment to arrive at your door within 3-4 days...or sooner!

Canadian buyers please e-mail us for a shipping rate  as we ship UPS to Canada to provide us with signature delivery confirmation. No shipments outside of the US & Canada. US shipment is generally made within 24 hours of receipt of payment. If you do not receive a shipping confirmation within 48 hours, please send an email. Canadian shipments generally take 72 hours to ship due to additional overhead in the shipping process.

Sales tax is added to all orders delivered to ILLINOIS, and is based on the appropriate rate of sales tax in the state.

Shipping rates and policies are subject to change without notice. Our available shipping options and your exact shipping and handling charges (and any applicable taxes) will be shown in your Shopping Cart after you login to your account (or create an account).

If you have any questions about shipping issues that are not answered here, please Contact Us.

WHAT TO DO IF YOUR PACKAGE IS LOST, DAMAGED OR MISSING

YOUR ORDER WAS PROPERLY PACKED AND ACCEPTED BY THE USPS, UPS OR FEDEX. IT IS THE RESPONSIBILITY OF THE SHIPPER TO GET IT TO YOU IN PERFECT CONDITION.

Apparent Damages Or Loss
If, upon delivery, the shipper container or equipment indicates DAMAGE IN TRANSIT, REFUSE THE PACKAGE and Contact Us immediately.

Concealed Damages
If upon opening your packages, shipping damage is discovered which was not apparent upon delivery, contact the carrier immediately using the tracking number located on the shipping label. After you have reported your damage, contact Customer Service by clicking here and report the damage.

KEEP ALL PACKING MATERIALS & BOX FOR CARRIER CLAIMS! YOU MUST NOTIFY US WITHIN 48 HOURS after you discover damaged or missing goods.

Lost Or Missing Orders
If you have not received your products within 10 working days, your package may be lost in transit. If your package is lost Contact Us immediately. We will put a trace on it to locate where it is in the shipping process.

The following information is needed for any claim (cut and paste into E-Mail):
Tracking number located on the shipping label (Does not apply to lost orders) 
The name the order was placed under
The shipping address you used when the order was placed
Your current contact daytime phone number
The invoice or shop order number
The date the order was placed